Shipping

Our business hours are Monday to Friday, 8:00am - 5:00pm, and all orders placed before 10am (AEST) on these days will be dispatched the same day. Orders placed after 10am (AEST) will be dispatched the next working day.

Purchases made on weekends and NSW public holidays will be processed on the following business day.

You will receive a shipping confirmation email as soon as your order leaves Concrete Skate Supply.

During sale periods, or within a few days of a product launch, there may be slight delays in shipping. We will endeavour to get your order out to you as soon as possible and appreciate your patience during these times.

For any order changes or cancellations, please get in touch with us at support@concreteskatesupply.com.au as soon as possible after placing your order, and we will try our best to accommodate your request.

Local Pick Up - FREE

Pick up your online order at Concrete Skate Supply, packed and ready to go. We will send you an order confirmation once your package is ready for pick up.

Shop 5, 152 Glenayr Avenue
Bondi Beach NSW - Australia 2026

Local Delivery - FLAT RATE $10

We'll deliver your order straight to your doorstep, both residential and business within the 2024 and 2026 postcodes.
Our business hours are Monday to Friday, 8:00am - 5:00pm, and all orders placed before 3pm (AEST) will be delivered same day. All orders placed after 3pm (AEST) will be delivered the next working day.

Within Australia - AUSTRALIA POST

AU$10, Standard Shipping (2-7 business days*)
Free for orders over $150.

A$15, Express Shipping (1-2 business days*)
A$35, Express Shipping For Large Orders (1-2 business days*)

Shipping costs are non-refundable.

If there are any issues, we will contact you via the details you have provided.
For all other shipping enquiries please contact support@concreteskatesupply.com.au


Standard within Australia (Australia Post)

Metro delivery: please allow 3 - 5 business days.

Rural delivery: please allow 4 - 7 business days.

WA: please allow 5 - 9 business days.

Express within Australia (Australia Post)

Metro delivery: please allow 2 - 3 business days.

Rural delivery: please allow 3 - 5 business days.

All parcels require a signature on delivery, however please note this may be affected by Covid-19 restrictions. All parcels are dispatched from our shop in Bondi Beach (postcode 2024), which is considered a metro location.

*Once a parcel has been handed over to Australia Post, the delivery time is out of our control and can sometimes exceed this estimation.

Returns

Online purchases:

Concrete Skate Supply offers a credit note or exchange on all full price purchases, if lodged online within 14 days of purchase date. Where a credit note is issued, it will be at the value of your order value, excluding shipping costs. Credit notes will be sent via email once your return has been processed, and will then be available to use immediately through our online store.

Credit notes may not turned back into a refund at any point.

Sale items are final sale only and will not be accepted for refund, credit or exchange. This is anything located in the permanent sale category of the website. Items purchased using a discount code or temporary promotion are able to be returned through the online return portal as usual.

Item/s must be posted back to us, in the original condition, with all tags remaining in place. Item/s must not have been worn, washed or altered in any way.

Concrete Skate Supply is not liable for the loss or damage of garments in return transit. We recommend using a trackable delivery method and keeping note of your tracking number, and please ensure all returns are posted in a secure, suitably sized package.

Please lodge your request online here.

Once your return has been approved, you will receive an email with details of how to send your item/s back to us. Please then return item/s immediately, late returns will not be accepted.

The shipping costs incurred for returning item/s to Concrete Skate Supply for credit or refund are at your own expense. Returns are to be sent to our store in Bondi Beach.

For faulty items please email support@concreteskatesupply.com.au so that our customer care team can arrange for the faulty goods to be repaired or replaced as soon as possible. This must be done within 24 hours of receiving the item. Please include a few clear photos to show the issue.

You will need to return the item in an otherwise original condition.

You will be compensated for postage on all faulty return circumstances. We will assess the fault upon return of the garment and reserve the right to repair or replace. If the item is not in stock, a full refund will be issued.

Items damaged as a result of incorrect garment care or general wear, are not considered to be faulty.

For purchases made through our Bondi Beach store, Concrete Skate Supply offers exchanges or refunds on all full price items, within 14 days of purchase date. Item/s must be returned to store in the original condition, with tags. Sale items are final sale only, and will not be accepted for refund or exchange.

For any queries, please contact our Bondi Beach store on support@concreteskatesupply.com.au

Concrete Skate Supply is not liable for the loss or damage of garments in return transit. We recommend using a trackable delivery method and keeping note of your tracking number, and please ensure all returns are posted in a secure, suitably sized package.